Return Policy
Return & Refund Policy for Beautynaz
At Beautynaz, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return or exchange if:
- The item is unused and in its original condition.
- The product is returned in its original packaging.
- The return request is made within 14 days of delivery
Items that do not meet these conditions may not qualify for a refund or exchange.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Opened beauty or skincare products
- Used cosmetics
- Personal care items
- Gift cards
- Final sale or clearance items
3. Damaged or Incorrect Orders
If you receive:
- A damaged item
- A defective product
- The wrong order
Please contact us within 48 hours of delivery with photos of the item and packaging.
We will work quickly to replace the item or issue a refund where applicable.
4. Refund Process
Once your return is received and inspected:
- You will receive a confirmation email.
- Approved refunds will be processed to your original payment method.
- Refund processing times may vary depending on your bank or payment provider.
Shipping costs are generally non-refundable unless the issue was caused by Beautynaz.
5. Exchange Policy
We may offer exchanges for:
- Defective items
- Incorrect products
- Size or variant issues (if applicable)
Exchange availability depends on stock availability.
6. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The product arrived damaged.
- The item is defective.
We recommend using a trackable shipping service for returns.
7. Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process.
8. Contact Us
For return or refund requests, please contact:
Beautynaz Customer Support
Email: contact@beautynaz.com